TERMS AND CONDITIONS OF SALE

BY PURCHASING ON THE WEBSITE www.autostradaleviaggi.it, THE USER CONFIRMS THAT THEY HAVE READ AND ACCEPT THE FOLLOWING TERMS AND CONDITIONS OF SALE:

• TOURS ARE CONDUCTED BY COACHES AND ARE ACCOMPANIED BY LICENSED, EXPERIENCED, AND MULTILINGUAL GUIDES OR ESCORTS.

• FOR BETTER AUDIO QUALITY OF THE GUIDE OR ESCORT, ALL TOURS ARE EQUIPPED WITH A RADIO GUIDE SET WITH SINGLE-USE EARPHONES; LOSS OF THE RADIO GUIDE BY THE PASSENGER WILL INCUR A PENALTY OF €70.

• IN CASE OF FORCE MAJEURE (STRIKES, ROAD CONDITIONS, WEATHER CONDITIONS, ETC.) OR OPERATIONAL NEEDS, THE ITINERARY MAY BE MODIFIED WITHOUT PRIOR NOTICE WITH ALTERNATIVE SOLUTIONS, MAINTAINING THE SAME DURATION AND QUALITY OF SERVICE, OR CANCELLED; IN CASE OF CANCELLATION, THE CUSTOMER IS ENTITLED TO A FULL REFUND OF THE AMOUNT PAID ONLY.

• RESERVATION IS MANDATORY FOR ALL TOURS, INCLUDING LAST NAME / FIRST NAME / NATIONALITY AND NUMBER OF PASSENGERS. CHILDREN UP TO 2 YEARS OLD (INFANTS) TRAVEL FREE IF THEY DO NOT OCCUPY A SEAT; IF A SEAT IS DESIRED, THE CHILD RATE APPLIES. CHILDREN’S AGE MAY BE VERIFIED AT DEPARTURE, AND IF DIFFERENT FROM THAT DECLARED IN THE RESERVATION, PAYMENT OF THE DIFFERENCE WILL BE REQUIRED. CHILDREN AND MINORS UNDER 18 YEARS OLD MAY ONLY TRAVEL IF ACCOMPANIED BY AN ADULT.

• GUESTS WITH DISABILITIES ARE WELCOME ON MOST TOURS; HOWEVER, DUE TO THE TERRAIN, PLEASE SPECIFY IN THE RESERVATION THE TYPE OF ASSISTANCE REQUIRED TO CHECK FEASIBILITY.

• IT IS RECOMMENDED TO CAREFULLY READ THE “USEFUL INFORMATION” SECTION OF THE SELECTED TOUR FOR ANY SPECIFIC PRESCRIPTIONS AND/OR RESTRICTIONS.

• ANIMALS ARE NOT ALLOWED ON ALL TOURS, EXCEPT FOR SERVICE DOGS, WHICH MUST BE ON A LEASH AND WEARING A MUZZLE.

• FOR ALL TOURS, CHECK-IN IS REQUIRED 15 MINUTES BEFORE DEPARTURE. NO REFUNDS WILL BE ISSUED FOR DELAYS. IT IS NOT POSSIBLE TO JOIN THE GROUP AFTER THE DEPARTURE TIME.

• DURING THE TOUR, IT IS THE PASSENGERS’ RESPONSIBILITY TO RESPECT THE SCHEDULE AND MEETINGS COMMUNICATED BY THE GUIDE OR ESCORT; PLEASE PAY CLOSE ATTENTION TO THE GUIDE’S OR ESCORT’S ANNOUNCEMENTS TO AVOID MISSING THE BUS AND HAVING TO RETURN ON YOUR OWN.

• IN CASE OF ANY ISSUE ON THE DAY OF THE TOUR, THE PASSENGER MUST CONTACT THE EMERGENCY NUMBER PROVIDED, STARTING 30 MINUTES BEFORE THE DEPARTURE TIME. NO REFUND IS DUE FOR ANY ISSUE NOT REPORTED BEFORE OR DURING THE TOUR.

• TOURS TAKE PLACE IN ANY WEATHER CONDITIONS, EXCEPT FOR FORCE MAJEURE EVENTS THAT PREVENT REGULAR OPERATION. NO REFUND IS PROVIDED FOR CANCELLATIONS DUE TO BAD WEATHER.

• CANCELLATION WITHOUT PENALTY IS ALLOWED UP TO 24 HOURS BEFORE DEPARTURE; NO REFUND FOR LATER CANCELLATIONS OR NO-SHOWS.

• ANY NOTICE OR COMPLAINT MUST BE SENT BY EMAIL WITHIN 30 DAYS OF THE TOUR DATE TO INFO@AUTOSTRADALEVIAGGI.IT

LICENSE: AdV: 11115/91
INSURANCE: GENERALI 360137350